Win-win Partnership
Hyosung Advanced Materials continues its activities to build a sustainable supply chain by collaborating with various organizations in the plant, mainly from the purchasing team. When selecting and re-evaluating suppliers, Hyosung Advanced Materials reinforces evaluation items with management, production, quality, human rights, and the environment to prevent risks related to sustainability management with suppliers. For mutual growth with suppliers, we listen to the suppliers' suggestions and guide them to report violations of regulations in the transaction to promote mutual communication. In addition, we are operating various supplier support programs to assist our supplier in strengthening their capabilities.
Purchasing Officer
& Purchasing Team
Total supplier
management
Innovation Team
Support for technology development and improvement activities of suppliers
& Safety Team
Safety monitoring, safety management activities and training support for suppliers
Assurance Team
& Production Team
Quality monitoring and improvement guidance for suppliers
Regular Monitoring of Suppliers
Hyosung Advanced Materials considers supply stability, workers' human rights practices, ethical management levels when selecting new suppliers. We regularly monitor suppliers in accordance with international standards such as IATF 16949(automotive parts manufacturers system certification) and ISO 14001(environmental management system). Once a year, suppliers of raw and consumable materials are evaluated in the areas of quality, price, delivery, management, environment, human rights. Upon evaluation of the activities, we share the issues and improvement measures as well as provide support for improvement activities. Evaluation is conducted once a year for all domestic production partners. They are evaluated in areas such as quality, delivery, workers' strikes, unpaid wages, environment &safety, and are given benefits according to the results. In recent years, it is required to establish a stable supply chain through reinforcement of the social responsibility of suppliers, so we regularly update the evaluation process for suppliers. We are strengthening the contents of our supplier evaluation criteria to further reflect contents related to human rights, labor, ethical management, safety and health, and environment.
Supplier Evaluation Criteria (Latest revision : June 26, 2020)
| Area | Evaluation Criteria |
|---|---|
| Quality and Competitiveness | Quality operation system evaluation, number of customer claims, number of defects, delayed delivery cases, etc. |
| General Management | Management target, performance management, violations of laws & regulations related to ethical management, etc. |
| Human Rights | Compliance, provision of excess allowance, prohibition of child labor and forced labor, pregnant women protection, freedom of association, etc. |
| Environment | Environmental & safety accidents, violations of laws & regulations (air pollution, drainage, waste, hazardous substances, regulated substances, etc.), presence of dedicated organization for environmental management, periodic inspection and training |
Proportion of partners(raw materials + production) monitored regularly
-
2019 (Plan)
41%
- 2019 (Actual)
- 2020 (Plan)
Continuous Communication with Suppliers
Hyosung Advanced Materials operates a Whistleblowing Center on its website through which anyone can freely raise their opinion at any time in cases of unreasonable request to suppliers or violation of law & regulations. Through whistleblowing, employees of supplier companies can anonymously report unfair practices including violations of fair trade at any time. The status of processing of received reports is shared to reporters according to corporate policy and regulations. In addition, we listen to the opinions of our suppliers through regular communication channels, such as annual meetings with suppliers. We also provide suggestion boxes for suggestions and complaints from our employees as well as on-site suppliers. In addition, we listen to quality-related requests through communication with suppliers during our annual on-site evaluation.
and fair trade violations in 2019
Activities for Coexistence with Suppliers
Through the Compliance Program, which was inherited from the holding company in June 2018, guidelines are presented to employees to ensure fair trade with suppliers. And we are preventing the occurrence of violations by monitoring of the compliance managers. In particular, we are conducting anti-corruption activities by using the checklist of the preliminary business consultation system when supply contracts are made with suppliers and checking for illegalities and unfair acts in advance. In addition, in order to encourage sustainable management practices to strengthen the ultimate competitiveness of suppliers, we established and shared supplier guideline in 2015. The Supplier Code of Conduct Guidelines is also disclosed to prospective suppliers. In order to enhance our social and environmental responsibility and to continuously improve our sustainability management capabilities, suppliers have voluntarily submitted a pledge to comply with the Supplier Code of Conduct Guidelines. 95% of our suppliers submitted the signed pledge as of 2019 year-end.
Comprehensive Support Program for Partners
Hyosung Advanced Materials pursues a win-win partnership that manages business-related risks beyond raising the cost and quality competitiveness of suppliers. We continue to cooperate and support in various fields so that suppliers continue sustainable production activities. Energy Partnership Project was a three-party competency enhancement program among government, Hyosung Advanced Materials and our suppliers. We support our suppliers to upgrade its energy management strengthening their green management capacities.
Supported and Supervised by the Korea Energy Agency
(June 26, 2020)
| Excellent Partner Support |
|
|---|---|
| Support Programs to Enhance Productivity |
|
| Safety Assistance Program |
|
| Other Support Programs |
|
Enhancing Customer Value
Hyosung Advanced Materials provides optimized solutions by identifying customer needs and issues through a customized VOC (Voice of Customer) management system. We have established and operated a global quality management system so that the required quality can be realized in all business sites around the world. We are realizing customer satisfaction by enhancing product responsibility and service competitiveness.
Customer-specific VOC Management System
Hyosung Advanced Materials has a customized VOC (Voice of Customer) management system to provide optimal products and services. By listening to more than 3,000 VOCs in 2019, we identified opinions for improvement in various fields such as delivery, technology, quality, and sustainability management. In addition, we visit customers at least once or twice a year to identify customer needs and conduct technical exchanges. We listen to customers' voices through various contacts such as conferences, exhibitions, and strive to provide optimal solutions accordingly. In order to provide professional opinions to customers' VOCs, we conducted seminars and trainings for employees by inviting experts, and we want to achieve continuous customer value improvement from a long-term perspective as well as grasp market trends.
Global Quality Management System
Hyosung Advanced Materials regards quality as 'customer value' and operates a global quality management system to produce and supply products of the quality required by customers at all global production bases. The same quality policy is newly distributed to all factories, emphasizing the importance of quality, and establishing and managing production quality standards for each process. Production activities are conducted according to the quality control process from the raw material and subsidiary material drop-off stage to the final product shipment stage. We operate a quality-specialized organization centered on the Chief Technology Officer (CTO) and Chief Production Officer (CPO). Through regular monthly meetings and technical exchange meetings between business sites, cases and standards are shared with all production sites, and continuous monitoring and feedback are also provided. In addition, we are improving the common competency through job rotation and fostering the next-generation CTO·CPO through a professional manpower training program. And we strive to continuously improve the global quality management system and quality capabilities, including fostering local managers of overseas production subsidiaries.
VOC, VOCC, Collaborating with Customers
- Establish
Quality
Standards - Establish detailed guidelines, under CTO/CPO supervision including raw materials usage, facility operation, and technology application to ensure equal product quality at all global sites
- Inform & Train
Quality
Standards - Quality Standards Training
- Regular visits to global plant and technical guidance by CTO
- Technical training of local production technicians
- Local manager training
- Key quality control personnel training
- Comply with
Quality
Standards - Production line operating based on set standards and countermeasure implementations for issue handling
- Communication among technical teams, plant manager, head of technology and HQ to implement operation process
- Improve
Quality - All sites’ technical staffs participate in Technical Exchange Meeting twice a year to enhance technical skills through sharing best practices
- Monthly meeting to improve quality of and process index at each site
Chief Technology/Production Officer, R&D,
Technical Marketing, Global Technical Team, etc.
Social Contribution
Hyosung Advanced Materials CSR Strategy
Hyosung Advanced Materials has continued its social contribution activities with a clear vision and targets to build a CSE (Creating Social Eco-system). We will contribute in building a society where all members can live together by providing practical help to stakeholders in need.
CSR Vision and Goals
Hyosung Advanced Materials shall establish a CSE(Creating Social Eco-system)
through providing necessary help to social members based on communication and cooperation
with the community and government, creating an environment
where vulnerable groups can become self-reliant, as well as business-related CSR activities
that are mutually beneficial to members of the society.
CSR Strategy
- 01Provide continued necessary help rather than one-time events which are derived from communication with local stakeholders.
- Changdeokgung Palace environmental conservation
- Korean National Museum of Modern and Contemporary Art sponsorship
- Regional council operation for One Company-One Village
- Voluntary community cleaning (One Company-One Trail)
- Support physical examination for teachers who work in rural schools
- Elementary school library remodeling
- 02Provide practical help for the independence of vulnerable social groups such as people with disabilities, the elderly, and people in poverty.
- Monthly meal assistance in facilities for the disabled
- Food sharing at a nursery orphanage in Ulsan
- Wheelchairs inner-sheet donation for the disabled
- Computer donation to vulnerable social groups
- Children’s Day activities support for the disabled
- Local orphanages sponsorship
- 03Promote business-related activities that can coexist with beneficiaries.
- Carbon fiber artist sponsorship
- Support for installment of heating system using carbon fiber at a local orphanage
- Materials sponsorship for artists (i.e. airbags, technical yarn)
Hyosung Group’s Focus Areas of CSR
- Vulnerable social group support
- Culture and art sponsorship
- Patriots and veterans support
Hyosung Advanced Materials CSR Results (2019, Global)
-
Annual
employee participants5,529 persons -
Total hours of voluntary works
by employees14,467 hours - Number of programs53
- Number of direct beneficiaries4,096 persons
CSR Activities by Social Contribution Strategies
- 01Activities for local community
- Provide continued necessary help rather than one-time events which are derived from communication with local stakeholders.
-
Hyosung Advanced Materials has erected the “Dream Tree Small Library” in Chopo Elementary School in Jeonju, South Korea. The existing old library has been brought to new life again, with about 1,000 books newly donated to the place. The employees at the Jeonju plant enthusiastically lent a hand with the construction of the library, helping with the building’s interior arrangement and so on.
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Every year, the employees at the Ulsan plant visit Joongosan Village in Onyang-eup, a designated One Company – One Village community, and help the villagers out by planting and harvesting rice along with them. Since the establishment of the One Company – One Village sisterhood agreement with the village, we have been giving the villagers a helping hand every farming season.
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We constantly carry out One Company – One River activities at our local workplaces. Our employees make constant efforts for the environmental cleanup of local communities, regularly visiting and cleaning up the rivers near their workplaces.
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Each year, Hyosung USA invites US veterans who fought in the allied forces at the Korean War and their families and holds an event to appreciate their contribution to world peace. Located in the state of Alabama, which is home to a large number of Korean War veterans, Hyosung USA also donates scholarships to the Korean language courses at Alabama State University.
CSR Activities by Social Contribution Strategies
- 02Activities for the vulnerable social group
- Provide practical help for the independence of vulnerable social groups such as people with disabilities, the elderly, and people in poverty.
-
Each year, we dispatch the Smile Expedition, an overseas medical corps volunteer group, to Dong Nai Province located in the vicinity of our Vietnamese subsidiary and provide the province’s approximately 1,800 denizens inhabitants with free medical services. The Smile Expedition, inaugurated in 2011, not only provides general medical care but also visits nearby elementary schools and conducts basic health checkups and preventive dental health activities for the students.
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Hyosung Advanced Materials’ employees hold an athletic meet on Disability Day every year at a residential facility for disabled children. At the meet, each employee is paired with a disabled child and the pair participate in the various games. The children who usually have trouble taking outside activities are able the enjoy the athletic programs together. Afterwards, the employees help the children eat lunch.
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The employees at the Ulsan plant visit local orphanages every year and provide the children with tenderly handmade food, as well as repair the facilities there.
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Subsidiaries in China and Vietnam continue to provide assistance to the needy neighbors, such as the elderly, the disabled, and children in the community. We support the remodeling of the school library, camp activities, visit nursing homes, and give gifts on special days such as Children's Day and New Year's Day.
CSR Activities by Social Contribution Strategies
- 03Business-related sharing activities
- Promote business-related activities that can coexist with beneficiaries.
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Hyosung Advanced Materials provides our yarn and textiles to artists as materials for their artworks. We also provide technical consulting of the materials (i.e properties) so that artists can fully realize their ideas into the work. We provide materials so that our materials can be used not only for products but also for various fields of art, contributing to the expansion and development of art.
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Hyosung Advanced Materials has been sponsoring the work of artist Il-hoon Noh, who uses new materials such as carbon fiber and aramid to structure natural patterns, starting in 2018. In October 2019, Il-Hoon Roh supported TANSOME® as a material for the Rami Series presented at the 2020 Cheongju Craft Biennale.
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Hyosung Advanced Materials supported the construction of a heating facility in the Jeonju area as a donation to the Jeonbuk Social Welfare Community Chest. We supplied materials(TANSOME®) which was manufactured into heating facilities by our customer making the sharing even more meaningful.
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Through the establishment and operation of the Center for Creative Economy & Innovation in Jeonbuk and Hyosung Business Incubator Center for Carbon located in Jeonju plant, we have continued to support commercialization of start-up companies such as technical consulting and marketing. In 2019, we supported CES's CE(Conformité Européenne) Marking for carbon fiber heating system, WIS' carbon material prototype development and S-Advanced Materials’ prototype development.